Frequently Asked Questions

We are always looking for better ways to assist you. Below is a list of common questions and answers. If you can’t find your question here feel free to contact us.

Question

Why doesn’t my Salt Rock have exactly the same color as the one shown on the website?

Answer

Each Salt Rock is carved from a naturally forming mass with veins of color ranging from pink to red. No two Salt Rocks are the same. Each one is unique.


Question

Why does my Salt Rock feel moist on the outside?

Answer

Your Salt Night Light is hygroscopic and attracts moisture. That is how it is able to naturally remove dust, allergens, bacteria and mold spores from the air.


Question

Is my Salt Night Light safe in a child’s room?

Answer

Yes, while the bulb will heat the Salt Rock slightly it will never get too hot to touch. Just make sure the Salt Rock always covers the bulb while switched on.


Question

My Night Light doesn’t seem to work. What should I do?

Answer

First, check to make sure the bulb wasn’t damaged during shipping. The filament inside should be a continuous loop with no breaks. Then make sure you have screwed the bulb in enough. Often times an extra twist is needed to make a connection. If it still doesn’t work please contact us right way.


Question

My Salt Rock looks like it has a crack in it. Will it break?

Answer

No, it will not break. Some of the Salt Rocks will have natural fissures in them below the surface. They are unique and beautiful and will not compromise the integrity of the salt rock.


Have a question that isn’t featured here? Then reach out to us and let us know what is on your mind. We will try and answer all questions swiftly and accurately. contact us here.