Our only goal is to provide a great user experience and to make sure you are a satisfied customer. We can try and accommodate special requests that fall outside of the below policies. Just contact us and let us know what you need.
Most orders placed before 11am EST time will be shipped out same day. If there is a problem and we can not ship your order promptly someone from Dream Salts will contact you directly to let you know.
We reserve the right to use any shipping method we choose as long as your packaged arrives on the date promised. We currently use USP, UPS, FeEx to ship our products.
We do not ship on Saturdays, Sundays, or Holidays. Any purchase made after 11am on Friday will shipped the following Monday, except in cases of a Monday holiday.
We will provide free tracking for each order. Once a packaged is marked delivered by the shipping company we no longer take responsibility for it. Please ensure your address is correct and you have a safe & secure location to deliver to.
We will except all returns for up to 30 days of purchase. Please have the original box and all pieces that come with it.
We will provide prepaid mailing labels for all returns for up to 14 days of purchase. All returns after 14 days the customer assumes the responsibility for shipping arrangements back to Dream Salts.
We will only credit returns after the merchandise is in Dream Salts possession. We do not make exceptions to this policy.